Warranty Policy

Effective Date:
August 22, 2025

At Elevate Epoxy, we stand behind the quality of our work and the materials we use. Our goal is to deliver flooring solutions that not only meet your expectations but exceed them. This warranty outlines the terms, conditions, and responsibilities associated with your epoxy flooring system.

✅ 1-Year Limited Warranty


All Elevate Epoxy installations come with a one-year limited warranty covering workmanship and installation integrity.

This warranty includes:

  • Peeling, lifting, or bubbling of the epoxy coating due to improper installation

  • Delamination or loss of adhesion not caused by substrate shifting

  • Premature wear or failure under normal residential or commercial use

If a warranted issue arises within the first 12 months, Elevate Epoxy will inspect the affected area and determine whether a repair or refinishing is necessary, at our discretion.

⚠️ What This Warranty Does Not Cover


Certain conditions and external factors are beyond our control and are not covered under this warranty, including but not limited to:

  • Natural movement or settling of the concrete slab

  • Cracks forming due to shifting foundations or underlying structural instability

  • Moisture vapor transmission from the substrate (hydrostatic pressure)

  • Damage from snowmelt, heavy rain, flooding, or extreme weather

  • Chemical spills (e.g., paint thinner, battery acid, harsh cleaners)

  • Damage caused by dragging heavy objects, tools, or equipment

  • Scratches, gouges, or chips from impact or negligence

  • Lack of regular maintenance or failure to follow care instructions

🧽 Maintenance Requirements for Warranty Coverage


To maintain your warranty, proper upkeep of the flooring system is essential. Please follow the care guidelines below:

Interior Flooring Maintenance

  • Sweep or vacuum regularly to remove debris

  • Mop using a mild soap like Dawn, Simple Green, or Purple Power, avoid abrasive tools

  • Clean up spills promptly and do not let water pool

  • Avoid using harsh chemicals or acidic cleaners

Exterior Flooring Maintenance

  • Clean with a pressure washer (on a safe PSI setting with a wide spray nozzle)

  • Use a gentle soap solution for deep cleaning

  • Only use plastic shovels during snow removal to avoid scratching

🔁 Resealing Recommendations


To maintain visual appeal and surface durability, resealing is highly recommended after the following timeframes:

  • Every 8 years for Flake, Quartz, or Metallic finishes

  • Every 5–8 years for Vuba Stone or Rubber systems

Resealing is not included in the warranty but can be quoted separately.

👀 Free Annual Inspections


We offer complimentary annual inspections to review your floor’s condition and recommend preventative maintenance or resealing when appropriate. If we suggest necessary maintenance and it’s not addressed in a timely manner, the warranty may be void.